Terms and Conditions

Welcome to Soap Sage! By accessing or using our website (https://soapsage.pk) and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction

Soap Sage is dedicated to providing high quality, natural skincare products. These Terms and Conditions govern your use of our website and the purchase of our products.

2. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. Patch Test Recommendation

Every skin is unique, and even natural ingredients can sometimes cause irritation. To ensure your skin reacts well to our products, a skin patch test is highly recommended.

How to Do a Patch Test:

  • Apply a small amount of soap to the inner forearm.
  • Wait for 24 hours.
  • If no redness or itching occurs, it’s safe to use.
  • If irritation appears, discontinue use and rinse with water.

Taking this simple step helps keep your skin safe and happy!

4. Orders and Payments

  •           Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
  • Pricing: Prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
  • Payment Methods: We accept payments via Cash on Delivery (COD) and bank transfers. For orders above PKR 10,000 or pre-order items, a 50% advance payment is required via bank transfer. Once you place an order, our representative will contact you to confirm the order and provide bank transfer details.

5. Shipping and Delivery

  • Processing Time: Orders are processed within 7 business days.
  • Delivery Time: Delivery typically takes 2–7 working days within Pakistan.
  • Shipping Charges: Shipping charges, if any, will be communicated at the time of order confirmation.

6. Returns and Exchanges

  • Return Policy: Due to the personal nature of our products, we do not accept returns or exchanges unless the product is defective or damaged upon arrival.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence. We will assess the issue and, if valid, offer a replacement or refund.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Soap Sage and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent

8. Privacy Policy

We are committed to protecting your privacy. Any personal information collected during the order process is used solely for order fulfillment and communication purposes. We do not share your information with third parties without your consent.

9. Limitation of Liability

Soap Sage shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our liability is limited to the purchase price of the product in question.

10. Governing Law

Any dispute whatsoever arising from these terms and conditions, use of the products, refund, exchange, delivery etc. shall be subject to Arbitration at Islamabad. The Courts at Islamabad only shall have exclusive jurisdiction in this regard and both parties shall bear cost of Arbitration equally.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website constitutes acceptance of any changes.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: contact@soapsage.pk

Phone: 0321 8774142

Address: 182 Y Block , DHA Phase 3 Lahore, Pakistan