Refund policy

Returns and Exchanges

Due to the personalized and hygienic nature of our products, we unfortunately cannot accept returns or exchanges unless your item is damaged or defective upon arrival. Your satisfaction is our top priority, and we are committed to resolving any issues with your order.

Damaged or Defective Items

If your order arrives damaged or if you receive a defective product, please contact us at contact@soapsage.pk within 48 hours of receiving your delivery. To help us resolve the issue quickly, please include the following in your email:

  • Your order number.

  • A clear photograph of the damaged or defective item.

  • A brief description of the issue.

After we review your request, we will notify you of the next steps, which may include a replacement or a full refund.

Important Notes

  • Shipping Costs: The original shipping costs are non-refundable.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns or exchanges.

  • Contact Information: For any questions regarding your return, please contact us at [contact@soapsage.pk].